Guide

Our ultimate goal is to create a safe and enjoyable experience for every customer.

Basics

Click through panels to learn about Bosmix
Getting started

Drop off package

1. Deliver your package to our Main Office.

Mail-in package

1. Log in.
2. Fill out Customs Declaration.
3. Write your confirmation number on the outside of the box.
4. Take the parcel(s) to the nearest post office: UPS, USPS, FedEx or any other carrier.
5. Pay for your international shipment by logging in to your account. You will receive an email when your bill is available.

General

What is Bosmix?
Bosmix LLC is a Limited Liability Company registered in the state of Massachusetts and its main goal is to provide shipping, shopping and assistance services to customers in the United States and Eastern Europe.
One of our unique functions is to provide full services to clients over the Internet. Many prospective customers live in the areas where they are not able to personally reach another agent or physically deliver their parcels to agent's location. With a convenience of their home, anybody from continental United States, Europe and other International locations is able to have a full access to our services. We also provide services for clients who need assistance to purchase products at online auctions and stores or simply need help with shipping products to their destinations in any CIS countries.
Can I trust Bosmix?
Bosmix has been in the shipping industry since 1992 and in 2005 we started online shopping service. Many years of experience give us a chance to provide best service. We strive in the market by providing safe and pleasant experience.

Payments

How to make payments?
You can use "make payment" button, on your account, that will transfer to PayPal. Mail a check or money order. You can also call us to provide credit card information. Payments are usually reflected on your Bosmix account in up to 24 hours after it was received.

Please make a check to:
Bosmix LLC
45R Washington Street
Norwell, MA 02061
What payment methods are accepted?
We accept PayPal, Visa, MasterCard, American Express, checks and money orders.
I submitted payment, but why is my status still says unpaid?
Payments are not updated instantly. Please check if you have received PayPal confirmation email and allow up to 24 hours for your payment to be processed.
I didn't pay for my shipment, will it be shipped?
The payment is required only for air shipments. Some sea shipments may be shipped before payment.

Account

How do I know that my box have been delivered to Bosmix warehouse?
Received items will appear under your account's Arrivals section.
Can I submit a Shipping Request instead of Customs Declaration?
Yes. If you already have an account you can fill out a Shipping Request form and select U.S. Shipping option.

Shipping

What are the shipping limits?
We ship a range of products and able to ship freight. Please contact us if you have an irregular shipments. Regular limits can be viewed here.
How do I know that my package was shipped from Bosmix?
Under package detail information and in My Shipment section you can check the Ship Date. This is the date when your package is expected to be shipped or was shipped from Bosmix warehouse. Please note that unpaid shipments will be held at the warehouse.
Is there any prohibited items?
Yes complete list of prohibited items is here .


Feel free to contact us if your question(s) have not been answered. You may also e-mail us with any comments, inquiries or suggestions in order to help us to improve our services. We appreciate your feedback and will take into account any of your comments and suggestions.